Still Problems with Student to Unisa Communication Channels

As my avid blog readers may recall I decided to test Unisa’s new e-mail-and-sms-only method of responding to questions. In my optimism I hoped that I would receive a response within 24 hours. I believe 24 hours is a satisfactory response time for email enquiries. Well, it seems that my innitial optimism was indeed misplaced. It has now been aproximately 172 hours since I sent my email - still no response.

I now understand and can further empathise with fellow Unisa students that have found the new method of communication with Unisa increasingly frustrating. It seems that people often say when speaking of an unfavourable situation, “It will sort itself out”. In my experience “things” are not proactive and do not sort themselves out. Nevertheless I do hope that with regard to the communication problems," things will sort themselves out."

24 Hour test - failed - Unisa Email Response

Having now experienced the lack of response from Unisa for myself I can now empathise with other students. Of course they did not promise me in their radio advert that they would reply within 24 hours but I think that this was a reasonable expectation.

Anyway, no need in letting it get me down. Rather than complain on Twitter and other media I wish that there were something proactive that I could do to expedite a response. Since calling is obviously not an option (there is no call center) I will continue to send the same e-mail every day until I get a response. This is not because I’m trying to be clever but simply because I, like everybody else would like my query to be answered - sooner rather than later. Patience is a virtue, a virtue is grace, Grace was a little girl that never washed her face.

Here is a quick survey to find out if Unisa's new response method is better than the old call center